Terms of service

> TERMS OF SERVICE
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> Last updated: November 15, 2026
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> OVERVIEW
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> Welcome to Velia. The terms "we", "us" and "our" refer to Velia. Velia operates the online store at veliapetshop.com, including all related information, content, features, tools, products and services (the "Services"). Velia is powered by Shopify, which enables us to provide the Services to you.
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> These Terms of Service, together with our Return & Refund Policy, Shipping Policy and Privacy Policy (together, the "Terms"), describe your rights and responsibilities when you use the Services. By visiting our store or placing an order, you agree to these Terms. If you do not agree, please do not use the Services.
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> Nothing in these Terms excludes or limits any rights you have as a consumer under the mandatory laws of the country, state, province or region where you live. Where local law gives you greater rights, those rights will apply.
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> 1. ELIGIBILITY AND YOUR INFORMATION
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> By using the Services, you confirm that you are at least the age of majority in your place of residence. When you place an order, you agree to provide current, complete and accurate information, including your name, email address, phone number, shipping address and payment details. A valid phone number is required so that our carriers can deliver your order.
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> 2. OUR PRODUCTS
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> We make every effort to show our products accurately. Colors and textures may look slightly different depending on your screen and device settings. Product sizes are approximate and may vary slightly due to the handmade-style plush material. We may change product descriptions, discontinue products or limit quantities at any time.
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> 3. PET SAFETY AND CARE
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> Our couch beds are designed for resting and comfort. They are not chew toys. Please supervise your pet when using the product for the first time, check the product regularly for wear or loose parts, and stop using it if it becomes damaged. Follow the care instructions provided with the product. To the extent permitted by law, we are not responsible for damage caused by misuse, chewing, scratching or improper washing.
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> 4. ORDERS
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> When you place an order, you make an offer to purchase the selected products and authorize us and our payment processors to charge your payment method. Your order is accepted once we send you an order confirmation email. We may decline or cancel an order, for example in case of suspected fraud, a pricing error or lack of availability. If we cancel an order after payment, we will issue a full refund.
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> Products are purchased for personal or household use and not for commercial resale.
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> 5. PRICES, CURRENCY AND PAYMENT
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> Prices are shown in the currency of your region and may be converted automatically. The price that applies is the one shown at checkout and in your order confirmation. Prices and promotions may change without notice, but changes will not affect orders already confirmed.
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> Prices include free standard shipping unless stated otherwise. Depending on your country, import duties, customs fees or local taxes may be charged by your local authorities on delivery. These charges are not set or collected by us.
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> 6. SHIPPING AND DELIVERY
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> Our products are shipped from our fulfillment partners. Orders are usually processed within 1 to 3 business days and delivered within 4 to 8 business days, depending on your location. Delivery times are estimates. We are not responsible for delays caused by carriers, customs or events beyond our reasonable control, but if your order does not arrive, please contact us and we will help you. See our Shipping Policy for more details.
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> 7. RETURNS AND REFUNDS
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> You may return products in accordance with our Return & Refund Policy, which offers a 15-day return period and includes the additional rights of customers in the European Union, the United Kingdom, Australia and New Zealand.
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> 8. INTELLECTUAL PROPERTY
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> All content on the Services, including the Velia name and logo, texts, images, graphics and videos, belongs to Velia or its licensors and is protected by intellectual property laws. You may not copy, reproduce or use this content for commercial purposes without our written permission.
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> 9. REVIEWS AND FEEDBACK
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> If you send us reviews, photos, comments or suggestions, you allow us to use, publish and display them in connection with the Services, free of charge. Your content must be honest, must be your own and must not be unlawful, offensive or infringe the rights of others. We may remove content that breaks these rules.
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> 10. THIRD-PARTY SERVICES
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> The Services may include tools or links provided by third parties, such as payment processors and carriers. Their own terms and privacy policies apply to your use of their services.
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> 11. PRIVACY
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> Our Privacy Policy explains how we collect, use and protect your personal information. Because our store is hosted by Shopify, Shopify also processes certain information as described in its own privacy policy.
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> 12. ERRORS AND INACCURACIES
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> Occasionally, information on the Services may contain errors relating to product descriptions, prices, promotions or availability. We may correct such errors and, where an order was placed on the basis of a clear error, cancel the order and issue a full refund.
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> 13. PROHIBITED USES
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> You may use the Services only for lawful purposes. You may not use them to commit fraud, infringe the rights of others, send spam, upload malicious code, or interfere with the security or operation of the Services. We may suspend or block access to anyone who breaks these rules.
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> 14. WARRANTIES
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> Our products come with the guarantees that cannot be excluded under the consumer laws that apply to you, including the right to a repair, replacement or refund if a product is defective or not as described. Except for those legal guarantees and as otherwise stated in these Terms, the Services are provided "as is" and "as available".
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> 15. LIMITATION OF LIABILITY
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> To the extent permitted by law, Velia is not liable for indirect or consequential losses, such as loss of profits or data, arising from your use of the Services. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.
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> 16. CHANGES TO THESE TERMS
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> We may update these Terms from time to time by posting the new version on this page. The version in force on the date of your order will apply to that order.
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> 17. GOVERNING LAW AND DISPUTES
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> These Terms are governed by the laws of Spain. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence, and you may bring a claim in the courts of your country. If you have a complaint, please contact us first so that we can try to solve it. You may also contact the consumer protection authority or an alternative dispute resolution body in your country.
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> 18. CONTACT
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> For any questions about these Terms or your order, please contact Velia Customer Support at Nuvora-@outlook.es.